Privacy Policy & Terms and Conditions

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Pinnacle Performance Physio PLLC, doing business as Continua PhysioEffective Date: June 9, 2026

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Pinnacle Performance Physio PLLC, doing business as Continua Physio ("Continua Physio," "we," "us," or "our"), is committed to protecting your privacy. This Privacy Policy and Terms & Conditions explain how we collect, use, and safeguard information when you visit our website at https://www.continuaphysio.com (the "Site") or receive services at our clinic.

By using the Site, you agree to the terms of this Privacy Policy and these Terms & Conditions.

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Information We Collect

We may collect the following types of information when you interact with our Site or receive services at our clinic:

1. Personal InformationInformation you voluntarily provide, including:

  • Name
  • Email address
  • Phone number
  • Information submitted through contact forms or appointment requests

2. Health InformationAs a physical therapy provider, Continua Physio may collect health information necessary to evaluate and treat you. All health information is handled in compliance with applicable healthcare privacy laws, including HIPAA where applicable.

3. Usage DataAutomatically collected information, including:

  • IP address
  • Browser type
  • Device information
  • Pages visited on the Site
  • Time spent on the Site

How Information Is Used

The information we collect may be used to:

  • Provide, maintain, and improve our clinical services
  • Communicate with you, including responding to appointment requests or questions
  • Enhance our Site, user experience, and service offerings
  • Comply with legal and regulatory obligations

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and help us understand how visitors interact with our site.

What Are Cookies: Cookies are small text files placed on your device when you visit our website. They help us remember your preferences and understand site usage patterns.

Types of Cookies We Use:

  • Essential Cookies: Necessary for the website to function properly. These cannot be disabled.
  • Analytics Cookies: Help us understand how visitors navigate our site so we can improve performance and content. We may use tools such as Google Analytics for this purpose.
  • Functional Cookies: Allow the website to remember choices you make to provide a more personalized experience.

Your Cookie Choices: Most web browsers allow you to control cookies through their settings. You may choose to disable cookies; however, doing so may affect the functionality of certain parts of our website.

We do not use cookies to track your activity across third-party websites or serve targeted advertising.

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Text Messaging & Mobile Data Compliance

SMS Program Description

Continua Physio uses SMS text messaging solely for care coordination purposes. Messages may include appointment reminders, administrative updates, and billing notifications. We do not send marketing or promotional messages via SMS.

Opt-In

You may opt in to receive text messages from Continua Physio by checking the designated consent checkbox on our website contact or intake form. Consent to receive text messages is not a condition of receiving care or services.

Opt-Out

Reply STOP to opt out. Reply HELP for help. You may also contact us directly to be removed from our messaging list.

Message Frequency

Message frequency may vary.

Message and Data Rates

Message and data rates may apply. Please contact your mobile carrier for details.

Carrier Disclaimer

Continua Physio is not responsible for any delays or failures in the delivery of text messages. Delivery is subject to effective transmission from your network operator. Mobile network operators are not liable for delayed or undelivered messages.

Age Restriction

Our SMS program is intended for individuals 18 years of age or older. By opting in, you confirm that you are at least 18 years of age.

Links to Privacy Policy

For more information on how we collect and use your data, please review our full Privacy Policy at https://www.continuaphysio.com/privacy-policy.

Required Compliance Statement

All categories above exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties under any circumstances.

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Information Sharing

We do not sell or rent your personal information to any third parties.

We may share information only under the following circumstances:

1. With Healthcare ProvidersTo coordinate care, treatment, or follow-up as appropriate.

2. With Service ProvidersWe may use trusted vendors to assist Continua Physio with operations such as billing and payment processing, practice management software, and IT and website support. These vendors may only use information necessary to perform contracted services and are bound by confidentiality agreements.

3. As Required by LawWe may disclose information if required to comply with legal obligations, court orders, or governmental or regulatory inquiries.

4. Mobile and Text Messaging DataContinua Physio does not share mobile numbers, SMS opt-in data, SMS consent, or SMS message content with any third party or affiliate for marketing or promotional purposes. This information will never be sold or shared.

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Your Rights

Under Washington law and applicable federal regulations, you may:

  • Request access to personal information we maintain
  • Request corrections to inaccurate personal information
  • Request deletion of certain personal information (excluding medical documentation required by law)
  • Opt out of marketing communications

To exercise any of these rights, contact us using the information provided in the Contact Information section below.

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Data Security

Continua Physio takes reasonable administrative, technical, and physical measures to protect the personal information we collect from unauthorized access, disclosure, alteration, or destruction. While we work to protect your information, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

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Terms & Conditions of Use

Use of the Site

By accessing or using our Site, you agree to comply with these Terms & Conditions. If you do not agree, you should not use the Site. These Terms & Conditions apply to all visitors, users, and anyone accessing the Site.

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Use Restrictions

You agree not to:

  • Sell, distribute, rent, or commercially exploit any portion of the Site
  • Copy, reproduce, republish, or transmit the Site's content without written permission
  • Reverse engineer, deconstruct, or attempt to derive code from the Site
  • Use the Site to create a competing business or service
  • Remove or alter copyright notices

Updates, enhancements, or modifications to the Site also fall under these Terms & Conditions. We are not obligated to provide you with Site support. Use of the Site requires acceptance of our Privacy Policy and its data-handling practices.

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Intellectual Property

All content on the Site — including text, graphics, logos, photos, designs, and software — is the property of Continua Physio or its licensors. Nothing in these Terms & Conditions grants you ownership or rights to this intellectual property.

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Third-Party Links

The Site may include links to external websites not owned or controlled by Continua Physio. We are not responsible for the content, policies, or practices of third-party websites. We recommend reviewing the Terms and Privacy Policies of any external sites you visit.

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Termination

Continua Physio may suspend or terminate your access to the Site at any time, without notice, if you violate these Terms & Conditions.

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Governing Law

These Terms & Conditions are governed by the laws of the State of Washington. By using the Site, you agree to submit to the exclusive jurisdiction of courts located in Washington for any disputes.

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Changes to Terms

Continua Physio may update or modify these Terms & Conditions at any time. The updated version will be posted with an updated effective date. Continued use of the Site indicates acceptance of any changes.

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Contact Information

For questions about this Privacy Policy or these Terms & Conditions, please contact us:

Pinnacle Performance Physio PLLC, doing business as Continua Physio13405 SE 30th St, Suite 1C, Bellevue, WA 98005

Phone: (425) 559-9662

Email: contact@continuaphysio.com

‍Website: https://www.continuaphysio.com

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